You can reach our customer support team via email at sales@startoolsbase.co.uk or by calling us at (307) 441-8570. Our support hours are Monday through Sunday, 9 AM to 5 PM EST.

Currently, we operate exclusively online, which allows us to offer a wider selection of products at competitive prices.

To place an order, simply browse our catalog, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, and other secure payment methods.

You can cancel or modify your order within 24 hours of placing it. Please contact our customer support team as soon as possible to make changes.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

We accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please visit our returns page for more information on initiating a return.

Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.

If you are looking for a specific tool or product that is not listed on our website, please contact us. We will do our best to source it for you.